Text.ai

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Text.ai is a state-of-the-art platform designed to automate customer service, internal communications, and team productivity through AI-driven chat agents and live support tools. Businesses leverage Text.ai to scale support operations effortlessly, deploying self-acting AI agents that deliver instant, accurate answers and resolutions by drawing upon company knowledge and customer data. The system manages live chat, help desk tickets, and personalized campaigns across digital channels, ensuring 24/7 coverage and rapid lead nurturing. Built-in routing and escalation features intelligently direct requests to the right representatives, while automated reporting provides actionable insights to optimize service quality and drive sales conversions. Text.ai’s integration with external apps, ambient AI in group chats, and advanced ticket automations enable a seamless, unified workspace for customer engagement and employee collaboration. Secure infrastructure and cross-channel analytics empower organizations to monitor trends, refine communication strategies, and maximize efficiency across teams of any size.